Vehicle & Customer
// 1 of 6 — Identify the advisor, customer, and vehicle
Primary Concern
// 2 of 6 — Document the customer's concern and history
Use the customer's own words whenever possible.
Associated Symptoms
// 3 of 6 — Warning lights, noises, and drivability
e.g. Drivetrain Malfunction, flashing Check Engine, Service Engine Soon, DSC/traction light
e.g. clunking when turning, tapping on acceleration, grinding when braking, whining at speed
e.g. jerking, shaking/vibration, pulling to one side, hesitation, rough idle, stalling, loss of power
Concern Pattern
// 4 of 6 — Active status, frequency, and reproducibility
Check all that apply:
e.g. "noise disappears when it rains," "worse in the morning," "better after warm-up"
Verification & Notes
// 5 of 6 — Advisor verification and supplemental information
e.g. "During commute on 376-W, usually around 65 mph, first 10 minutes of driving"
Additional Concerns
// 6 of 7 — Add any separate, unrelated concerns for this visit
No additional concerns added yet.
Use the button below if the customer has more than one concern.
Use the button below if the customer has more than one concern.
Review & Generate
// 7 of 7 — Confirm entries and print the report